Patient Care Representative
Location: Montclair Clinic, 1970 Mountain Blvd, Oakland, CA 94611
Patient Care Representative
Job Description
We are looking for a Patient Care Representative committed to delivering the best patient care experience possible. We combine technology with modern care. We have welcoming clinics, and you’ll be working alongside a fun and supportive team of healthcare professionals committed to delivering the best patient care experience possible.
Essential Functions
Very good customer service skills to interact positively with patients
Above average communication skills with both patients and medical care providers to relay necessary information
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Very good organizational skills to keep patient information confidential and organized
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Work a flexible schedule including weekends & holidays, as necessary
Education & Experience
Must have 2 years of customer service experience
Requires high school diploma/equivalent
Knowledge of Electronic Health Records preferred
Basic knowledge of Microsoft Office and Google Suite
Ability to build rapport with patients
Above average written and verbal communication skills
Work as a team with other department heads and staff
Vaccinated and boosted
Benefits
Forward-thinking, transparent, and inclusive company culture
Competitive salary, generous paid time off
Comprehensive benefits package including medical, dental; vision insurance
401k employee contributions with matching
Employee referral bonus program, employee resource groups, and professional development
About Us
CityHealth was founded by Sean Parkin, PA-C in 2015 with the mission of providing best-in-class care for urgent medical needs. After working in busy Emergency Departments and co-founding ER Direct and Direct Urgent Care (now Carbon Health), Sean saw a need for new and innovative ways to care for patients coupling technology with customer service and clinical excellence.
