Bay Area to Hawaii

CityHealth Urgent Care is a proud partner of Four Seasons Resort Maui at Wailea. Together we’ve designed a testing service for guest traveling to the Four Seasons from San Francisco Bay Area.

It is very important that you get tested by a Certified Trusted Testing & Travel Partner such as CityHealth an affiliate of HavenMD. Test from a non-certified partner will not allow you to bypass the mandatory Hawaii state quarantine.

The State of Hawaii’s pre-travel testing program requires passengers five years and older to take a Nucleic Acid Amplification Test (NAAT) from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory within 72 hours from the final leg of departure. CityHealth offers three types of tests that meet this specification and fulfill the State of Hawaii’s requirement.

How It Works

Book an appointment

Book an appointment; you’ll need to be tested within 72 hours from the final leg of departure. CityHealth can test infants as young as 3 months, however, the state of Hawaii only requires tests for those 5 years and older. We have the most convenient testing options of any Trusted Travel Partner in the Bay Area. Please use our booking tool to find the best option for you.

Get Tested

As part of the intake process, have your upcoming Four Seasons reservation confirmation ready to present to a CityHealth clinician. You’ll then receive a COVID-19 test. Please see our pricing and testing options below to determine the test best suited for your situation. Results will be ready within 24 – 72 hours depending on the test.

Get your results & you’re off

Your test results will be available via You will receive an email message when your results are ready, and you’ll be able to log into the OnPatient portal to obtain the result of your test. You must save the document as a PDF. It is very important that you sign up for Hawaii Safe Travel website 24 hours prior to your departure and upload your PDF .

Available Testing Options

This is considered the “gold standard” test with the highest degree of reliability. The test takes a few moments and the sample is sent overnight to a lab that processes the test and the result. Results are transmitted by e-mail typically in 24 to 48 hours. It is important to note that the Hawaii Safe Travels program “72-hour clock” starts at the time the sample is collected. This test option is available at all of our testing facilities.

This mail in test is taken by you at your home and results are available 24 hours after the lab receives your sample. We include next day FedEx shipping both ways.

The Abbott ID NOW COVID-19 Test is the fastest available molecular point-of-care test for the detection of novel coronavirus (COVID-19). Developed by Abbott, it has been authorized by the FDA under an emergency use authorization for use by authorized laboratories and patient care settings. The test has been authorized only for the detection of nucleic acid from SARS-CoV-2, not for any other viruses or pathogens, and is only authorized for the duration of the declaration that circumstances exist justifying the authorization of emergency use of in vitro diagnostic tests for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Act, 21 U.S.C. § 360bbb-3(b)(1) unless the authorization is terminated or revoked sooner. This test is only available through "Concierge Testing". The cost for this test is $750 for two travelers, $250/additional traveler.

Pricing & Appointment Types

Q&A Before Visiting Hawaii

All adults (18 years and older) must register on the state of Hawaii Safe Travels digital system. You will be required to upload your negative pre-travel test result and answer a health questionnaire 24 hours prior to your departure.

Each child traveling with an adult should be included in the adult’s Safe Travels’ form.

Beginning October 15, passengers who successfully complete a pre-travel test will not be subject to the state’s 14-day quarantine program. FDA-approved NAAT tests, processed by a CLIA-certified laboratory are the only types of coronavirus tests currently approved by the state of Hawaii. The state of Hawaii will ONLY accept test results from TRUSTED TESTING AND TRAVEL PARTNERS: AFC Urgent Care, Bartell Drugs, Carbon Health, CityHealth Urgent Care, Color, CVS Health, Discovery Health MD, Kaiser Permanente, Quest Diagnostics, Vault Health and Walgreens (as of 10/13/20).

Yes, minors five years and older must take the pre-travel test. (Minors four years and younger do NOT need to take the pre-travel test.)

Proof of identity is required. You’ll also need to show your appointment confirmation, either by email or text message. Be sure to have your mobile phone in case we need to reach you.

CityHealth Urgent Care and its team of expert clinical staff and infectious disease physician consultants offer testing utilizing state-of-the-art Molecular PCR test. Tests available for ages five and older. 

Within 72 hours from the final leg of departure. If you have a multi-city itinerary, it’s the departure time at the last city before arriving at a Hawaii airport.


A traveler who takes a test within 72 hours from the scheduled final leg of departure, and has a negative test result, and whose departure is delayed by the airline, will not be subject to the state 14-day quarantine. This provision will not apply to any additional county-imposed quarantine rules separate and apart from the state's pre-test waiver.

Upload your negative result** on your Safe Travels account. 24 hours prior to boarding your flight, log on your Safe Travels account and answer a health questionnaire and receive a QR code​.

**Please keep this negative test result with you as you may be asked to show your negative test result upon checking in at your hotel or motel accommodations.

The state has a multi-layered screening process to protect the health and safety of everyone traveling to the Hawaiian Islands. All incoming travelers will have their temperature taken by thermal screen.

** Four Seasons has no financial relationship with any the diagnostic laboratories or test providers identified and does not make any representation or warranty relating to the services they may provide.  Four Seasons continues to communicate and work with diagnostic labs and test providers so that they are aware of the requirements of the State of Hawaii and have affirmed their commitment to provide the highest quality and timely services possible to guests who choose them for their testing.  Only the lab or test provider you choose is responsible for services they provide.